August 30, 2022

What Is a Client Portal? What Does a Client Portal Do?

Jan Jedlinski

Co-Founder & CEO, Candidate.ly

A client portal for staffing firms is one of the most important tools you have to better manage relationships with your clients. It allows staffing teams to share candidate submissions through a simple link sent to their clients. A client portal is a tool that may help streamline communications and speed up the overall process of meeting your clients’ goals when it comes to staffing. 

How Does a Client Portal Work? 

Consider what a client portal for recruiting firms can offer to you. In the simplest of explanations, you can send a link to the portal to the client directly. They can see the candidate profiles, decline and approve submissions, and request interviews through a few clicks within the portal. By comparison, many recruiting firms have to send resumes through email, hope to ensure they attach, and then wait for the client to download and access them before they even consider them. That's time consuming for both the client and the recruiting company.

Consider the Advantages of a Client Portal

Investing in a client portal lets staffing firms provide a more efficient way of communicating and meeting client needs. Consider some of the ways it works to improve relationships and outcomes.

Faster Submissions

The biggest benefit to using a client portal is that you can submit your candidates’ information faster. It also enables faster feedback from the client about those candidates, allowing for a more efficient process of onboarding. 

Modern Look and Feel

A client portal also gives the company a more modern look and feel. It shows the client you are using state-of-the-art technology, which is impressive. They feel as though they are working with a company that knows what they are doing and, therefore, can solve their problems.

Streamlines Communications

In the recruitment industry, communication is critical, but it gets lost in the process. When all communication happens through the portal, there’s an ongoing, real-time recording of that communication. That helps ensure that nothing falls through the cracks. It helps clients stay on top of the most interesting candidates. 

Take the guesswork out of your submission process

With live analytics you can always stay on top of your submittals. You can get live insights if and when a client has viewed a list and how long they have been on a candidate. This not only enables you to make automatic follow-ups when a client hasn’t viewed a list, but also gives you the possibility to send reminders if a client forgot to give you feedback.

Stand Out from the Rest

Utilizing a client portal for staffing firms is one of the most efficient ways to stand out from other organizations that still use tedious and hard-to-manage email communications. With 20,000 staffing firms in the US, it is critical that your firm stand out in any way it can, especially when that method can help improve the client's experience.

How to Implement a Client Portal

Using a client portal is an excellent way to drive new business and speed up the placement process for your candidates. If you are looking for a way to improve your staffing or recruiting company, consider using Candidate.ly for Bullhorn.. Candidate.ly simplifies the process of sharing candidates with clients and streamlines your communication, so you can spend more time finding great talent and less time juggling emails and attachments.

Ready to boost client satisfaction and get more placements? Try Candidate.ly's client portal for Bullhorn today!

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