In this video, Lauren Jones, the founder and CEO of Leap Consulting Solutions, talks about why the market is ready for a client portal. Lauren is an industry expert with over 25 years of experience in the field, and her company focuses on helping businesses build, change, and adopt technology that best aligns with their needs.
Lauren explains how staffing agencies and companies can adapt to the rise of digital natives and millennials who are becoming the new buyers of staffing services. She emphasizes the importance of incorporating technology in every aspect of the client and candidate experience, including communication channels such as bots, texting, and email.
Lauren's company specializes in project management, training, and adoption of technology solutions to ensure the ROI and stickiness of the investment. She talks about the need for bespoke training to bridge the disconnect between the generic system and the end-user experience. Lauren also emphasizes the importance of using out-of-the-box features of the technology that they support and avoiding over customization.
Lauren participated in a panel discussion at the World Staffing Summit, where the focus was on client experience. She highlights that the industry needs to honor and acknowledge the way the new buyer group wants to communicate, and staffing agencies must be nimble enough to meet the client and candidate where they are.In conclusion, Lauren Jones presents a compelling argument for why staffing agencies and companies need to adopt technology and the benefits that can be achieved from a client portal that meets the needs of today's digital natives and millennials.
Leap Consulting Solutions